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Terms, Conditions & Shipping Info




Private Purchases:

Payment must be received for private purchases before goods are dispatched.


NZ & Australian Schools may pay on receipt of goods (invoice sent with goods).


Return Policy

Full credit on goods received in original condition within 28 days of dispatch from warehouse.

Simply contact us at this link to arrange any returns. Return freight is at your cost and you will only be refunded the value of the products (not original freight). 

Shipping and Handling

All prices are in New Zealand Dollars.
A single, combined freight charge applies to resources sent on the same day.


Shipping cost 

  • Shipping:
    • NZ $9.90 flat fee postage & packaging for metro areas ($19.90 for rural).
    • All other shipping is calculated as 10% of your order subtotal, with the following minimum and maximums:
    – Australia $25-35 (or just $9.90 if purchased from
    – Other countries $55-95

Shipping Times

Parcels will be dispatched the working day following receipt of order from schools or following receipt of payment for private purchases. If your order is for a freebie only, dispatch will be “as staffing numbers allow” (up to 3 weeks). 

• New Zealand delivery time is approximately 1-2 working days following dispatch.

• Australia delivery time is approximately 7-10 calendar days following dispatch.

• Other international delivery time is approximately 1-2 weeks following dispatch.

Support Policy

Every purchase is fully supported with a money-back guarantee.
Enquiries will usually be answered within 24 hours of receipt of e-mail.

Privacy Policy:

All information received by Rainbow Reading Programme is confidential and will not be sold, or given to any third party. You may unsubscribe from our monthly newsletter anytime.

Legal Issues:

All legal issues pertaining to this product will be dealt with according to New Zealand Law.

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